Frequently Asked Questions
Our Villa Managers/Booking Agents: they live on the island of Virgin Gorda. They manage many of the villas in their portfolio and they do regular walk throughs to ensure everything is up to VVG’s standard. You’ll always be able to speak to someone who will be able to help you pick the perfect villa for you! Just write to [email protected] or call us at +1-284-540-8002.
Maximum occupancy is clearly stated on each villa’s dedicated page. This number includes children and infants.
Our pricing will change based on the number of people you enter in your reservation. Much like booking a hotel, we have a per person fee over as base number that usually runs between 2-4 ppl, depending on the size of the villa. We do it this way, rather than charging you a larger amount per room used during your stay.
Prices and availability for our villas are shown on each individual villa page. Simply use the calendar function on the villa page to see which weeks are free. Choose a free week (or weeks), add the number of guests and/or bedrooms and a price quote for the period selected will be shown. You can then either book the villa online, send an enquiry, or add it to your shortlist by clicking on the heart symbol. If you send us an enquiry of a shortlist, our Villa Manager will be in touch with you to offer tailored, expert advice and information. Please feel free to contact them at any time by emailing [email protected] or calling our Virgin Gorda office at +1-284-540-8002.
Either click the “Book Now” button on your chosen villa or contact our local booking agent. On our website, you will not be asked for your Credit Card right away. A representative will forward the primary contact our payment form. Your dates will be secured while payment is being arranged.
Most of our villas are rented weekly from Saturday to Saturday. There may be some flexibility in this regard for some properties, particularly in the lower seasons. If you prefer to travel mid-week, please let us know and we will do our best to accommodate you.
The vast majority of our villas are suitable for families with children. When we feel they are not, we add a note in the description section at the bottom of property details section. The villas we recommend as family villas have been tried and tested by numerous families with children. We will, of course, give you as much info as possible in this regard should it be a concern for you – just let us know your requirements.
No, we will also be happy to arrange a series of add-ons and enriching experiences for you. They include pre-arrival provisioning, in-house chefs, private taxis and boat transfers, Mini Moke Tours, speedboat and yacht charters, day sail charters, a guide through The Bath’s and many other things. Be sure to review our Concierge section for more details.
All costs are disclosed at the time of entering into a rental agreement. Typically, the following charges can be expected: total rental rate, applicable taxes, and a service charge. The service charge is a fee that we include to provide the VVG staff with a gratuity during your stay. When you inquire on a property, our website will give an outline or one of our booking agents will provide a detailed summary of all costs. No hidden or unexpected costs will be charged.
Electricity is included in the rental price. We do ask guests to use electrical appliances and lighting in a responsible, ecological manner, making sure, for example, turning off the air-conditioning units when leaving the property or when windows are open.
Gas for cooking on the stove and grill is included in the price of your rental.
Yes, water is included in the rental price. We do encourage you to think about the ecological impact of using a lot of water. Many of our villas have cisterns, so often our water source is the rain. During dry season, water is sometimes limited island wide and request you keep showers brief.
Not all of our properties have generators. Please inquire if this is a requirement for your stay.
All our villas have a minimum once weekly clean included, ensuring that your villa will be clean when you check-in. The vast majority also come with a mid-week clean. If you are staying two or more weeks you will also have a full clean included every 5 days. Many villas in our collection have daily maid service (except Holidays and Sundays) included. Extra maid service is available on request at all villas for a small extra fee.
Yes. On arrival, you will find all the beds made up and towels for all your party. There will also be a pool and/or beach towels for your use. At almost all our villas, sheets are changed once, mid-stay. If you are staying two or more weeks you will also have a change of sheets included every 7 days. Extra changes of sheets and/or towels are available on request for a small extra fee.
Yes. All our villas have a washing machine. For the vast majority, these are made available to guests. At a few, the staff provide a laundry service either included in the rental price or for a small extra fee. Please check the amenities list on each villa page to make sure.
Yes, all our villas have an iron and an ironing board.
All our villas have some form of Internet access, either a cellular router or Fiber Internet. We are on a small island that does have the occasional power outage which will affect your ability to connect to the internet. We ask that you remain patient as power outages usually only last a few hours.
Yes, we’d be delighted to arrange the services of a chef for you. If you’re arriving at your villa in the evening, why not organize for your dinner to be ready and waiting for you on arrival? Please note that an administration fee of $20 (for up to three people) or $30 (for groups of 4 or more) is payable at the time of booking the in-villa cook service.
Generally, we can provide menus for most of our villas, or give you a pretty good idea of the kind of things you are likely to eat. Let us know your preferences/dietary requirements (i.e. fish, meat, no seafood etc.) and we’ll pass on your requests. A great many of the local dishes are vegetarian so members of your group who don’t eat meat/fish will still have an amazing gastronomic experience.
Just let us know as soon as possible and we’ll be delighted to arrange something special for you.
Once again, we’d be delighted to organize this. Just let us know in advance.
Absolutely! No problem. Speak to your on-island concierge before you travel.
Yes, depending on availability we can arrange for a tour. We work with tried and tested, fully qualified guides who will give you great insights into what you are seeing.
No, we ONLY rent a property out to one group at a time.
We do not arrange flights, though we’d be delighted to advise you on the various possibilities and the best routes available to get to our destinations.
There are no direct flights into BVI: Consult the Getting Here page on our website or speak to your Villa Specialist for detailed information and advice.
For the majority of our villas, which are not easily accessible by any other means, we strongly advise you rent a car. This is also the case if you are intending to tour around and see the sights: public transport is often not terribly reliable or available. If you prefer not to drive, we can connect you with a taxi driver who can be available to your during your stay.
On our site you’ll find rental car suggestions. We highly recommend Mahogany Rentals as they will greet you at the airport or ferry terminal when you arrive to Virgin Gorda.
Your Villas Virgin Gorda Representative/Local Concierge will greet you at your point of arrival and escort you to the villa. They will give you a complete introduction to the villa and leave you the keys.
Check-in at your villa is possible from 4:00pm on the first day of your stay. We would be most grateful if you could confirm this estimated check-in time so that we can ensure someone will be at your arrival port to welcome you at an agreed time. Please do contact your Island Concierge if you have any queries regarding check-in. Should you be delayed on the day of arrival, please call your Local Concierge.
Just call or message your Local Concierge.
Standard check-out time is by 10:00am (unless otherwise stated). It is not generally possible to check-out after this time as the villas need to be cleaned and prepared thoroughly for the arrival of the next guests. If there are no other guests arriving that day, and the owner does not need the house for their own purposes, it may be possible to extend check-out time by a couple of hours.
In all our villas you will find a “Welcome Pack” with the basic essentials but not enough for a meal. If you are arriving late we will be happy to organize a welcome shop for you (a small fee is charged for this service).
Every villa comes with one set of keys.
Our Villas are supported by a team of locally-based Property Managers and Island Concierges, who are available 24/7 to ensure that your holiday runs smoothly. Villas Virgin Gorda has a superb on-the-ground support team to make your experience as smooth as possible.
We provide access to the most exceptional villas on Virgin Gorda, British Virgin Islands. Virgin Gorda is our passion and we ONLY service villas on this island we call home.
It is a condition of traveling to the BVI that you take out medical coverage that includes Covid-19. We highly recommend getting a full coverage policy to cover your flights, villa and any medical expenses. Many credit card companies include holiday insurance as do other more general insurance policies, so you should first check these. Another place to start your search is Insubuy.
The BVI is an International territory, so the answer is likely NO. It’s always best to contact your service provider to check your coverage and fees
Smoking is not permitted in our villas. Smokers are politely requested to take their hobby outside and properly dispose of your cigarette buds. During our dry season fires can start unintentionally, so please dispose of your cigarette buds responsibly.
Pets are generally not allowed in our villas. However, some owners will accept pets depending on size, length of stay and other factors. Please speak to one of our advisors if you are thinking of travelling with your pet.
Driving on Virgin Gorda can sometimes be a little challenging. It is not dangerous, however, partly because the traffic rarely moves fast enough to be so. Some of the locals in our destinations take an “inventive” approach to driving but are rarely (if ever) aggressive. Honking is rarely done in an aggressive way. More often than not, the locals are either passing you or passed someone they know on the road and are simply saying “Hello”. It’s always best to take it slow until you are comfortable on the roads of Virgin Gorda. If you are from America, we do drive on the opposite side of the road that you are used to.
Virgin Gorda is very safe. Many of the locals leave their doors and cars unlocked never fearing the unexpected. We do encourage our guests to take precaution and do what makes them feel the most comfortable while they are traveling to Virgin Gorda.
